Privacy Policy

This Privacy Policy explains how Get Tenant Help (gettenanthelp.ca), operated by Fernanda Cabrera, British Columbia, Canada ("we", "us", "our"), collects, uses, and protects your personal information when you use our website and letter-generation service (the "Service"). We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Information You Provide

When you use the Service, you may provide:

• Your city and province or territory
• A description of your tenancy situation, including dates, amounts, and any details you choose to include
• Your name and address, if you choose to personalize your letter
• Payment information, which is collected and processed directly by Stripe (see Section 4)

You are not required to include any personal information beyond what is needed to generate and personalize your letter, and you can choose how much detail to provide.

2. How We Use Your Information

We use the information you provide solely to:

• Generate your personalized tenant letter
• Temporarily store your letter so you can retrieve it after payment
• Process your payment through Stripe
• Understand general website usage through analytics (see Section 5)

We do not use your situation details or letter content for any purpose other than generating and delivering your letter, and we do not use it to train or fine-tune any AI model.

3. How Long We Keep Your Information

Your generated letter is stored temporarily on our servers, associated with a random code, for up to 24 hours — solely so that you can retrieve it after completing payment. After 24 hours, or once retrieved, this data is automatically deleted. We do not maintain a permanent database of tenant situations or generated letters.

4. Third-Party Services We Use

To provide the Service, we rely on the following third-party providers, each of which processes limited information as described:

• Anthropic (Claude API): the description of your situation is sent to Anthropic's Claude API to generate your letter. Anthropic processes this information under its own privacy and data-handling terms.
• Stripe: handles all payment processing. We do not receive or store your full credit card details — these are collected and processed directly by Stripe under its own privacy policy.
• Google Analytics: we use Google Analytics to understand general website traffic and usage patterns (e.g., which pages are visited, general location, device type). This data is aggregated and not used to identify you personally.

5. Cookies and Analytics

Our website uses cookies and similar technologies through Google Analytics to understand how visitors use the Site. You can disable cookies through your browser settings; this may affect some functionality of the Site but will not prevent you from generating or purchasing a letter.

6. Your Rights

Under PIPEDA and applicable provincial privacy law, you have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information we hold about you
• Withdraw consent to our use of your information, where applicable

Since we do not retain letters or situation details beyond 24 hours in most cases, there is typically little to no personal information remaining on our servers after that period.

7. Data Security

We take reasonable technical and organizational measures to protect the information you provide, including transmitting data over encrypted connections and limiting how long information is retained. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed at individuals under the age of majority in their province or territory, and we do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Policy.

10. Contact

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, you can reach us at support@gettenanthelp.ca.

Get Tenant Help is operated by Fernanda Cabrera, British Columbia, Canada.